(You can pick up $15 in service credit)
It’s often said that consumers rank auto repair near the top of their “pain” scale — second only to having a root canal.
But at Star Auto Authority, we’ve devoted more than 25 years to creating a pleasant auto repair experience. And we know you’ve noticed the difference because we’ve read your online reviews and customer surveys.
Now we’d like your help crafting a list of all the things that make Star Auto Authority stand out in the crowd. As narcissistic as it seems, our real goal is to help non-Star clients realize they DO have a choice and they CAN and SHOULD expect more out of their auto repair experience.
Have fun, be witty, be honest. Whatever strikes you. Just tell us — and others — what we do that WOWs you.
(We’ll put a $15 credit on account for anyone who posts an idea or comment. Just please make sure your screen name gives us enough info to identify you.)
Are you ready? We’ve used some of your online reviews to help you get started…
1) At Star Auto Authority, you’ll find friendly people who are always ready and willing to help.
“Want to feel great about taking your car in for repair? Want to feel that the people working on your car not only know what they’re doing but also care about how you feel about what is happening? One experience at Star Auto Authority and you will know that they are competent, considerate, and have the well being of both you and your automobile in mind.”
“Being female, I know how my dealer and other service providers can be condescending and untrustworthy. Not Star Auto Authority. Every process and procedure is explained, and recommendations are provided.”
2) Your car is fixed right the first time.
“Had some unique problems with an old collector car… Star was recommended to me by a friend, and they did a great job. Identifying old car problems isn’t like replacing a part from a computer trouble code — you have to know what you are doing. They knew how to diagnose and try solutions to the problem and did so for far less money than others quoted.”
“After years of suffering from poor automotive service at other shops and dealerships, I finally found a place that fixes my car right the first time, even when I can only describe a vague symptom of a problem.”
3) You can borrow a loaner car for any service, any time — no strings attached.
“My car blew up on a Friday night. Star Auto not only called the tow truck but sent someone right away to come get me and put me in a loaner car for the weekend.”
“Star Auto Authority saved my Father’s Day. My car broke down and nothing was open. Star’s 24/7 available loaners got me going again quickly and simply. They do great repairs as well!”
4) You leave with a hassle-free, 3/36 nationwide warranty. (Talk about peace of mind.)
“I have been taking my cars to Star Auto for over 7 years. They have been great to work with. Even when things don’t go well, they stand behind their work and always try to make it right.”
“It has been very surprising when they do something and you do not see a line item under cost because it was covered by warranty.”
5) You’ll be thrilled by all the conveniences.
“Fixing your vehicle is something that ALL repair shops do. But these guys give you a courtesy ride to work, offer free loaner cars, and provide you with an overall auto repair experience that MOST do not!”
“They picked up the vehicle from home, serviced it and returned back to home with no extra charge.”
Ok, now it’s your turn…What strikes you most about Star?
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